At Kona, our partnership with Evernorth started when they were known as Cigna in January 2020. Our dedication to offering outstanding mental health care begins with our strong partnerships with top insurance providers, ensuring our clients receive the best possible treatment and support.
About the Evernorth Group
Cigna Medical Group changed its name to Evernorth Care Group in September 2022. The new name reflects the company's commitment to serving more people and offering a wider range of health services. Evernorth boasts a 96% customer satisfaction rating in Arizona. The company has been servicing Arizonans for over 50 years.
Evernorth’s goal is to “find solutions to healthcare’s greatest challenges” - from affordability to predictability to simplicity of care.
What Services Does Evernorth Cover?
Typically, BlueCross BlueShield Arizona plans cover the following:
- Individual Therapy
- Couples/Marriage Counseling
- Family Therapy
- Telehealth
View a full list of counseling specialties for EverNorth Insurance.
Your Coverage with Kona Counseling
Fortunately, Kona Counseling can accept most, if not all, Evernorth plans. Our partnership ensures that you receive the highest quality mental health care without the added stress of worrying about coverage.
To ensure a smooth and hassle-free experience, it is essential to enter your insurance information into your Simple Practice client portal as soon as possible. This allows us to verify your coverage and ensure everything is in place before your first session.
Is my plan In-Network or Out-Of-Network?
Kona Counseling is in-network with most, if not all, Evernorth Group plans. Once we have your insurance information, our staff will contact your plan and request coverage, copay, and network status. You can also do this by calling the number on the back of your insurance card.
In-Network & Out-of-Network Benefits Explained (link)
Why Choose Kona Counseling?
- Personalized Care: We believe in a tailored approach to therapy, ensuring each session meets your unique needs and goals.
- Experienced Professionals: Our therapists are highly trained and experienced in various therapeutic modalities, ensuring you receive the best care.
- Confidential and Safe Environment: Your privacy and comfort are our top priorities. We provide a safe and confidential space for you to explore your thoughts and feelings without judgment.
- Convenient Access: With flexible scheduling options and telehealth services, accessing mental health care has never been easier.
Getting Started with Kona Counseling
If you are a Evernorth client, starting your journey with Kona Counseling is simple. Fill out the contact form on this page or call us at: 1-866-847-0695, and our friendly staff will guide you through the process. We are here to help you with any questions you may have about your coverage, benefits, or therapy in general.
At Kona, we are dedicated to helping you achieve mental wellness and a better quality of life.
Thank you for choosing us as your partner in mental health care. We look forward to supporting you on your journey to mental wellness.
Need to Contact Evernorth Directly?
If you would like to talk to someone at Evernorth, please call 1-800-233-3264. You can also find contact information at Evernorth's website.
What if I lose my coverage through my employer?
You have options to choose a plan through Cobra or through Healthcare.gov. Kona cannot accept Cobra plans, but we can accept most healthcare.gov plans. We recommend Exploring the plans available through each option to make the best choice for you.
How Can We Help?
Whether you’re curious about our therapy services, how to schedule an appointment, or what to expect during your first session, we’re here to assist you. If you have additional inquiries not covered here, please don’t hesitate to reach out to us.
Can I still receive a superbill for out-of-network insurance reimbursement?
Yes. If your insurance plan includes out-of-network benefits, we can provide you with a superbill to submit for potential reimbursement. Please keep in mind that if you submit your sessions to insurance for reimbursement, then traditional insurance requirements will apply.
Can I switch to insurance later if I decide to use it?
Yes, you can switch to using insurance at any time if your coverage includes mental health benefits. However, you will need to provide the necessary insurance information and complete verification before your next scheduled session. Also, sessions previously completed under cash pay cannot be submitted to insurance.
Can cash-pay clients access telehealth services?
Absolutely. Cash-pay clients have the same flexibility as insured clients to book telehealth sessions based on their preferences.
Does cash pay guarantee quicker access to therapy sessions?
While we strive to accommodate all clients as soon as possible, cash-pay clients often experience quicker scheduling since insurance verification is not required.