Client Portal Guide
Clients can access, sign, and upload documents through Kona Counseling's Client Portal. Here are some helpful resources when using the portal.
Help with Kona Counseling's Client Portal
Our EHR (electronic health record) is easy to use. Watch the video below for an overview.
Using the Portal for the first time
Once you’ve scheduled your initial appointment and your logging into your portal for the first time, it will ask if you are a new or existing client.
Please choose "EXISTING CLIENT."
Written PDF Guides
No Surprise Act
The No Surprises Act was implemented on January 1, 2022 to help protect individuals obtaining emergency medical services from receiving larger than expected bills after undergoing medical care (potentially from out-of-network providers). Here at Kona, we don’t perform emergency services.
However, we are still required to inform you of your rights. Your rights and protections against surprise medical bills can be found by clicking on the below button. As a general policy, we believe in being as forthcoming as possible when it comes to billing and charges. View our cash pay rates and accepted insurance plans.
If you have any additional questions please feel free to contact our front office directly and we will be more than happy to address your questions.
HIPAA
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. The US Department of Health and Human Services (HHS) issued the HIPAA Privacy Rule to implement the requirements of HIPAA. The HIPAA Security Rule protects a subset of information covered by the Privacy Rule. To learn more, click on the below button. Kona will not share any of your information without express written consent from you.