Partnering with Aetna was a no-brainer for us at Kona. We’ve been working together since early 2020. Our goal has always been to help as many Arizonans as possible, and Aetna is a big part of our community.
About Aetna
Banner and Aetna have joined forces to deliver more efficient and effective care to persons, families, and communities. The Banner | Aetna performance network includes Maricopa, Pinal, Pima, & Coconino Counties.
They boast 3,000+ primary care doctors, 19,000+ Specialists, 38 hospitals, and 172 Urgent care Centers in Arizona. Aetna is the third-largest health insurer in the United States, behind United Healthcare and Anthem Blue Cross. It has historically been one of Phoenix's most affordable health insurance plans.
What Services Does Aetna Cover?
Typically, Aetna plans cover the following:
- Individual Therapy
- Couples/Marriage Counseling
- Family Therapy
- Telehealth
View a full list of counseling specialties for Aetna Insurance.
Your Aetna Insurance Coverage with Kona Counseling
Fortunately, Kona Counseling can accept most, if not all, Aetna plans. Our partnership ensures that you receive the highest quality mental health care without the added stress of worrying about coverage.
To ensure a smooth and hassle-free experience, entering your insurance information as soon as possible into your Simple Practice client portal is important. This allows us to verify your coverage and ensure everything is in place before your first session.
Is my Aetna plan In-Network or Out-Of-Network?
Kona Counseling is in-network with most, if not all, Aetna Group plans. Once we have your insurance information, our staff will reach out to your plan and request coverage, copay, and network status. If you like, you can also do this by calling the number on the back of your insurance card.
In-Network & Out-of-Network Benefits Explained (link)
If you need to contact Aetna directly, please call 1-800-381-6789.
Why Choose Kona Counseling?
- Personalized Care: We believe in a tailored approach to therapy, ensuring each session meets your unique needs and goals.
- Experienced Professionals: Our therapists are highly trained and experienced in various therapeutic modalities, ensuring you receive the best care.
- Confidential and Safe Environment: Your privacy and comfort are our top priorities. We provide a safe and confidential space for you to explore your thoughts and feelings without judgment.
- Convenient Access: With flexible scheduling options and telehealth services, accessing mental health care has never been easier.
Aetna Clients Getting Started with Kona Counseling
If you are an Aetna client, starting your journey with Kona Counseling is simple. Fill out the contact form or call us at: 1-866-847-0695, and our friendly staff will guide you through the process. We are here to help you with any questions you may have about your coverage, benefits, or therapy in general.
At Kona, we are dedicated to helping you achieve mental wellness and a better quality of life.
Thank you for choosing us as your partner in mental health care.
We look forward to supporting you on your journey to mental wellness.
How Can We Help?
Whether you’re curious about our therapy services, how to schedule an appointment, or what to expect during your first session, we’re here to assist you. If you have additional inquiries not covered here, please don’t hesitate to reach out to us.
Can I still receive a superbill for out-of-network insurance reimbursement?
Yes. If your insurance plan includes out-of-network benefits, we can provide you with a superbill to submit for potential reimbursement. Please keep in mind that if you submit your sessions to insurance for reimbursement, then traditional insurance requirements will apply.
Can I switch to insurance later if I decide to use it?
Yes, you can switch to using insurance at any time if your coverage includes mental health benefits. However, you will need to provide the necessary insurance information and complete verification before your next scheduled session. Also, sessions previously completed under cash pay cannot be submitted to insurance.
Can cash-pay clients access telehealth services?
Absolutely. Cash-pay clients have the same flexibility as insured clients to book telehealth sessions based on their preferences.
Does cash pay guarantee quicker access to therapy sessions?
While we strive to accommodate all clients as soon as possible, cash-pay clients often experience quicker scheduling since insurance verification is not required.