Privacy Policy
Last updated: April 2, 2026
At Kona Counseling, we prioritize your privacy and the security of your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide to us through our website and our internal patient management systems.
1. Information Collection and Use
Any information you provide through our website is used solely for internal purposes, such as clinical scheduling, care coordination, and professional communication. Our internal systems and processes are HIPAA-compliant to ensure the highest standard of data protection for our patients.
2. SMS and Mobile Communication
If you opt-in to receive text messages from Kona Counseling, we will use your mobile number to send appointment reminders, office notifications, telehealth session links, and care-related updates via our internal EHR platform, Joy EMR.
- Opt-In: Users opt-in by providing their phone number via our digital intake forms or through the contact forms on our website. Consent is requested and recorded during the patient onboarding process.
- Message and Data Rates: Standard message and data rates may apply for any messages sent to you from us and to us from you.
- Message Frequency: Message frequency varies based on your clinical schedule and care needs.
- How to Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our phone number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
- How to Get Help: For more information or assistance, reply "HELP" to our number or contact us directly at (480) 581-5900.
No Sharing of Mobile Data:Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for any reason.
3. Third-Party Disclosure
Kona Counseling does not sell, rent, or lease your personal information to external parties. We do not share your data with third parties for marketing or advertising purposes. We only disclose information to third parties when required by law or as necessary to provide clinical services (e.g., insurance billing).
4. Data Security
We implement a variety of industry-standard security measures to maintain the safety of your personal information. As a mental health practice, your trust and confidentiality are of utmost importance to us. All data containing Protected Health Information (PHI) is handled in accordance with HIPAA regulations.
5. Contact Us
If you have any questions regarding these Terms or our Privacy Policy, please contact us at:
Kona Counseling 2200 E Williams Field Rd, Suite 200
Gilbert, AZ 85295
Phone: (480) 581-5900
Email: support@konacounseling.com